About

PHILIP HAN

Why Design?

Design is the strategic alignment of people, processes and technology to achieve desired outcomes. My personal strengths pair well with the world of problem solving: strategic, futuristic, curious, ideative, and empathic. Coupled with my capabilities in design thinking, human-centered design, design research, UX/UI, and workshop facilitation, I have become recognized as a specialized generalist.

I have an innate, natural curiosity to explore and understand the contexts and drivers behind systems (be it cultural, environmental, technological, financial etc.). Why do they exist? How did they come to be? What influenced them to evolve? Who is affected by them? How do they interrelate with others? What value do people derive from them? What is the experience like? Most importantly: what might these systems look like in the future?

What I Do

I play various roles that shift based on clients, project needs, semantics, and other factors:

User Experience Strategist
(UX Research + UX Design + Innovation, etc.)

Service Designer
(Service Blueprinting, Process Mapping, Customer Journeys, User Personas , etc.)

User Experience Researcher
(User Interviews, Qualitative / Quantitative Research, User Testing, etc.)

User Experience Designer
(Wire-framing, Information Architecture, Journey Mapping, User Flows, Content Strategy, etc.)

My Experience

I have worked with International brands and enterprises (Herman Miller, Wayfair, Consumers Energy, Gordon Food Service, Caterpillar, Toro), Small to Midsize Businesses (Ferris Coffee & Nut, AOP), and non-profit organizations (Mayo Clinic, United Nations Universities, Spectrum Health).

Engagements have ranged from short week-long strategic sprints, to being integrated within long-term projects within global enterprises.

How I Work

Driven by a natural ability to navigate ambiguity, backed by an analytical and strategic mindset, and pulling from a diverse toolset of methodologies, I work with, and help teams thrive at the intersection of services, systems, products, business, and technology.

Known to be flexible and adaptive, my strengths are best utilized in nimble, collaborative environments surrounded by diverse subject matter experts, stakeholders, and most importantly: access to real people ("users")!

Boundless curiosity, strong collaboration, deep exploration, and rapid iteration are core principles in my work.

A Note on Ethics

It is my belief that creators bear the responsibility to respect all living things and their ecosystems — be it social, cultural, environmental, or financial. Our actions and inactions have impact.

With this in mind, I love to work with people and organization who strive to create desirable futures that are equitable and sustainable for all.